Description We are seeking a Customer Service Representative who will manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you should be able to remain calm when customers are frustrated and have excellent problem-solving capabilities. Responsibilities: + Maintaining a positive, empathetic, and professional attitude toward customers at all times. + Responding promptly to customer inquiries. + Communicating with customers through various channels. + Acknowledging and resolving customer complaints. + Processing orders, forms, applications, and requests. + Keeping records of customer interactions, transactions, comments, and complaints. + Communicating and coordinating with colleagues as necessary. + Providing feedback on the efficiency of the customer service process. + Ensure customer satisfaction and provide professional customer support. Requirements Requirements: + High school diploma, general education degree, or equivalent. + Ability to stay calm when customers are stressed or upset. + Comfortable using computers. + Experience working with customer support. + Customer-oriented and ability to adapt/respond to different types of characters. + Excellent communication and presentation skills. + Ability to multi-task, prioritize, and manage time effectively. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .