Description We are offering a contract for a Customer Access Assistant position in Newark, California. The role is primarily in the health care industry, where you will be the first point of contact for patients and providers, handling a multitude of communication channels. This role demands a high level of customer service, strong communication skills, and the ability to manage operations efficiently. Responsibilities: • Handle high volumes of both inbound and outbound calls, ensuring swift and accurate responses • Assist in the registration and cancellation of appointments for patients • Accurately document calls and route them to the appropriate department when necessary • Identify and escalate urgent customer needs or operational issues promptly • Navigate medical records to ensure patient information is up-to-date and accurately entered in the correct location • Adhere to all regulatory and compliance standards, delivering a high level of customer service • Follow documented protocols and guidelines to maintain consistency and quality of service • Use reference documents and online knowledgebase tools to provide accurate information regarding health care services • Utilize the functionality of the telephone system as required • Perform other duties as assigned within the department, maintaining a flexible and collaborative approach. Requirements • Possess strong customer service skills and ability to manage client relationships effectively. • Excellent communication skills, both written and verbal, for clear and concise interaction with clients. • Understanding of operations within a customer service environment. • Experience in answering inbound calls and managing customer queries efficiently. • Ability to schedule appointments accurately and in a timely manner. • Proficiency in handling both inbound and outbound calls. • Knowledge of time management principles and ability to prioritize tasks. • Familiarity with financial notes and ability to interpret them accurately. • Experience in clinical trial operations would be an added advantage. Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .