Description We are offering a contract employment opportunity for a Customer Service Representative in Miami, Florida. This position will be working for a nonprofit organization in the Miami area in their helpline service department. If you enjoy helping others and working in a fast-paced environment, this might be a great opportunity for you. Responsibilities: + Provide appropriate information and referrals to social service agencies for callers contacting the Helpline. + Ensure data is accurately entered into the client database in a timely manner. + Provide telephone crisis counseling as well as suicide intervention services to callers experiencing crisis situations. + Participate in training, seminars, workshops, and in-services related to program and professional development. + Maintain an effective working relationship with colleagues through the use of appropriate interpersonal and communication skills. + Consistently adhere to the assigned schedule and demonstrate flexibility in regard to call center coverage needs. + Provide outstanding customer service to callers and accurately document all calls in the software. + Adhere to confidentiality policies and procedures as well as HIPAA regulations. + Obtain Certification as an Information & Referral Specialist through the Alliance for Information & Referral Systems (AIRS). Requirements + Bachelor’s degree in Social Work or Human Service field. Equivalent experience and demonstrated skill in social services may be considered. + Two years’ experience in providing information and referral services, preferred. + One or more years in crisis counseling or clinical work preferred. + Strong interpersonal skills. + Ability to communicate information calmly and effectively in emergency or high stress situations. + Ability to work effectively and with sensitivity with culturally diverse populations. + Skilled in managing multiple tasks. + Skilled in the use of personal computers and related software applications to include Microsoft Office, email and intranet. + Bilingual preferred (French, Creole or Spanish). TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .