Description Are you a problem-solver with a passion for providing excellent customer service? Do you thrive in a fast-paced, collaborative environment? Our client in Shakopee, MN is seeking a Customer Service Representative to join their dynamic team. In this role, you’ll focus on delivering exceptional service to customers while utilizing your organizational skills and technical expertise. Key Responsibilities: + Serve as the primary point of contact for customer inquiries via phone, email, and chat. + Efficiently handle customer concerns, orders, and questions while ensuring a positive experience. + Manage and maintain customer accounts, including entering and updating data into SAP systems. + Collaborate with internal departments (such as sales, logistics, and finance) to resolve customer issues. + Process customer orders and returns with attention to accuracy and timeliness. + Monitor and follow up on order status to ensure on-time delivery. + Identify opportunities to enhance customer satisfaction and streamline processes. + Assist with administrative and reporting tasks related to customer service metrics. Requirements Requirements and Qualifications: + 2+ years of experience in a customer service or client-facing role. + Strong experience with SAP or other ERP systems is required. + Exceptional verbal and written communication skills. + A high level of attention to detail, accuracy, and organizational skills. + Ability to work efficiently in a fast-paced environment and manage multiple priorities. + Proficiency in Microsoft Office Suite, particularly Word, Excel, and Outlook. + High school diploma required; Associate's or Bachelor’s degree preferred. + A team-player mentality and a commitment to delivering outstanding results. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .