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ABOUT MICHELIN

Michelin, the leading tire company, is dedicated to sustainably improving the mobility of goods and people by manufacturing and marketing tires and services for every type of vehicle, including airplanes, automobiles, bicycles/motorcycles, earthmovers, farm equipment and trucks. It also offers digital mobility support services and publishes travel guides, hotel and restaurant guides, maps and road atlases.

Headquartered in Clermont-Ferrand, France, Michelin is present in more than 170 countries, has 111,200 employees and operates 67 production plants in 17 different countries. Michelin has a Technology Center in charge of research and development, with operations in Europe, North America and Asia.

Moving forward is also personal fulfillment, it is taking advantage of your strengths as well as your opportunities and being valued for your uniqueness; because your age, nationality, religion, gender, sexual orientation, marital status, race, color, disability or socioeconomic status is the differentiator that provides value. Diversity enables innovation, and this has been the reflection of our ambition and social impact for equity and inclusion. We invite you to join our team in the following role. 

CUSTOMER SERVICE REPRESENTATIVE

MISSION: Guarantees de correct implementation of the processes assigned to support the team’s activities.

KEY EXPECTED ACHIEVEMENTS

ORDER ENTRY

Helps the customers with their daily order requirements.

Follows up on orders with carriers and warehouses.

When necessary, serves as mediator with sales, the carrier and the warehouse.

CSR must follow Michelin policies. (Order management, returns, transportation)

Share relevant information with customers and sales.

Constant communication with AR specialist in order to avoid, fix and/or resolve possible invoice error situations.

Provides support and assistance to the D2C financial process by ensuring accurate and timely resolution of customer 's invoicing claims and past due resolution.

Proactively alerts customer in case of any event, delay or failure regarding the service commitment and engages in the search for a solution to the Customer

Performs basic root cause analysis and implements corrective actions to eliminate reoccurrences.

OSDs and Corrections

Process’ all applicable corrections once it has been collected all the evidence needed.

Follows Michelin policies and rules.

BibExpress

Verifies disputes (pricing, discount, tax, etc) and solves claims from the accounts.

Assigned using the Oracle - Trade Management tool.

Communicates / informs customers of claim status  

OSD AND RGA CLAIMS:

Follows Michelin's OSD and RGA forms and their process overview.

EXCELENT CUSTOMER SERVICE

The CSR will exceed the service level provided to give an amazing experience to the customer when contacting us.

Suggests alternative solutions for efficiencies and improvement of the process.

Shares best practices across North America Sales Admin function.

WORK INSTRUCTIONS

Has all process instructions and work instructions documented and filed in the proper sharepoint site. Every process and specifics of the accounts should have a document.

Keeps process’ and work instructions updated.

Executes published work methods with assigned customers.

Applies legal, fiscal and internal control rules.

Recommends actions and evolutions to improve the efficiency of work methods, internal control compliance and customer satisfaction. (SIMPLY).

REQUIRED QUALIFICATIONS:

Bachelor’s degree in related field.

No prior experience

English – Advanced C1

WHAT WILL YOU FIND WITH US?

Attractive benefits package with direct contract.

An environment of continuous development due to experiences in the same role and a digital and in-person platform of courses in different disciplines that enable future professional growth.

Apply Today!

We care about giving People a better way forward!

***Michelin is a company committed with Human Rights as well as Diversity and Inclusion that promotes a culture of equity. In our company you will always be able to bring your true self to work no mattering your race, color, nationality, age, disabilities, religion, gender, sexual preference, marital status, etc.**