Our Client, a Customs Brokerage Services company, is looking for a Customer Service Representative for their Delta, BC location. Responsibilities: + Reporting to the Manager, this position is responsible for handling incoming calls, faxes and email quote requests/ orders. + Ensuring that customer inquiries are answered in a timely fashion and that all efforts are made to secure additional business. + Be in a state of readiness for incoming calls for the entire shift, excluding assigned breaks and/or lunches + Provide accurate pricing to dealers, movers and private customers as required + Answer all customer inquiries relating to Client Vehicle Transport service, transit times, service parameters, etc. + Handle customer track, trace inquiries, and provide them with accurate and timely information + Assist the Claim Department in providing customers with viable solutions regarding their claims issues + Achieve all measurable daily performance standards as they are outlined and established (i.e. number of calls answered, closing ratio on quotes, etc.) + Place outbound calls to customers to proactively inform them of service/rail delays + Receive, process and input orders into the system accurately + Identify potential sales leads and work with Sales to qualify the leads and maximize order retention + Adhere to LII Business Code of Ethics, policies and procedures + Other Duties as Assigned Requirements: + Previous exposure to and experience in the transportation industry would be preferred, but not essential + Very strong interpersonal and communication skills (oral and written) + Working knowledge of MS Office (Word & Excel) a must + Minimum keyboard typing speed of 45 to 60 wpm a must + Ability to work independently or as part of a group, within a call centre environment + Bilingual – French/English desirable + Ability to multi-task and prioritize workload + Strong customer service focus and flexibility in dealing with diverse customer scenarios + Strong attention to detail and ability to process large amounts of information accurately Type of equipment used: PC, fax, printer, telephone, credit-card machine. + Customer Service Representative + Customer Service + Typing + Incoming Calls + Excel + Retail Sales + Outbound Calls + Claims + Sales Leads + Pricing + Bi-Lingual + Microsoft Office + Closing + Customer Service Oriented + Customer Inquiries + Minimum degree required: Completed High School (Diploma or GED) Why Should You Apply? + Health Benefits + Referral Program + Excellent growth and advancement opportunities As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.