**Customer Service Representative – Waste Connections of Canada (Ajax)** Location - 375 Clements Rd W, Ajax, ON L1S 7R We are seeking an **intuitive, innovative, and motivated** Customer Service Representative to join our fast-paced and dynamic team in Ajax. We are seeking an intuitive, innovative, and motivated Customer Service Representative to join our fast-paced and dynamic team in Ajax. This role is ideal for someone who thrives on challenges, excels at problem-solving, and brings a positive, solutions-oriented attitude to work every day. **Key Responsibilities:** + Manage **Overloaded Program** , ensuring that it is completed with accuracy and efficiency + Focus on **account retention** , proactively addressing concerns and strengthening relationships. + Provide excellent **customer service** , handling inquiries, account management, and issue resolution. + Accept payments, research billing inquiries, and update customer account information accurately. + Collaborate with customers to assess service needs, address concerns, and deliver cost-effective solutions. + Proactively focus on account retention, addressing customer concerns to strengthen relationships. + Opportunity to earn commission by successfully resigning accounts. + Support the dispatch and customer service teams as needed. **What We’re Looking For:** + A proactive and solutions-driven mindset, with the ability to thrive in a **fast-paced environment** . + Someone who embraces **challenges** and is eager to make an impact. + A team-oriented individual who values both **professionalism** and a **positive workplace culture** . + Minimum of **two years of high-volume customer service experience** . + Proficiency in **Microsoft Word, Excel, and Outlook** . + Exceptional **verbal and written communication skills** . **What We Offer:** + **Competitive wages** with opportunities for growth. + **Retirement plan with company match** —helping you secure your future. + **Comprehensive benefits** including medical, dental, and vision coverage. + **Additional perks** : Employee Assistance Program, scholarship opportunities for employees' children, Employee Stock Purchase Plan. + **Insurance coverage** : Life, short-term, and long-term disability. + You’ll also be associating yourself with a company that likes to lead by example, through a strong presence in our local communities, charitable giving, sustainability initiatives and more.Waste Connections of Canada/Enviro Connexions is an Equal Opportunity Employer.