Description This role is an important member of the Product Protection team where you will be performing customer service on extended service contract originations, transfers, cancellations and maintain appropriate controls per company policy to ensure data integrity. We are looking for a candidate that is professional, personable, a good conversationalist, and possess strong relationship and problem-solving skills and the ability to multi­ task. • Take multiple phone calls each day during business hours with excellent customer service and product/account knowledge. • Execute data entry of extended service contract originations, transfers and cancellations, payment adjustments and maintain appropriate controls per company policy to ensure data integrity. • Maintain contract files. • Monitor multiple email accounts and respond promptly with excellent communication. • Establish and maintain business relationships with dealers. • Create and maintain appropriate records for new and existing dealer accounts. • Reconcile individual contract cost and revenue to cash received. Record and resolve exceptions with a strong understanding of the product to identify discrepancies. • Format, upload, process and manage a single monthly OEM account file for bulk processing, and invoice OEM. • Be critically aware of the Company's customer service objectives. • Send/receive marketing materials and record inventory. • Maintain appropriate control over held transfers and follow-ups. • Achieve timely completion of monthly mailings for transfers, OEMs, and general confirmations. • Set up template accounts, processing, verifying, and recording ACH Payments according to procedures. • Identify positive pay files by confirming dollar amount, check number, and account number match the check issue. • Prepare claims, overpayments, cancellations, and commission checks accurately and maintain supporting documentation on a weekly basis and upload positive pay files to bank. • Assist team members in maintaining dual control. Skills & Qualifications Must Haves: - 3 years of customer service experience - Microsoft Office Suite work experience - Data Entry/Order Entry Nice Haves: - Expert ability to accurately document and record customer/client information - Previous experience with computer applications, such as Adobe, Microsoft Word and Excel is also a plus. - Applicant must have the ability to process warranty transactions repeatedly in an accurate and ethical manner. Soft Skills: - Verbal and written communication skills - attention to detail - customer service skills and interpersonal skills Pay and Benefits The pay range for this position is $18.00 - $18.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Mettawa,IL. Application Deadline This position is anticipated to close on Feb 22, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.