Description The Customer Service Representative (CSR) is the primary point of contact for customers of a wholesale distribution company, ensuring a seamless and professional customer experience. The CSR is responsible for managing incoming orders, resolving customer inquiries, providing product or service information, and coordinating with internal teams to meet the needs of the business. This role requires strong interpersonal communication skills, attention to detail, and the ability to thrive in a fast-paced environment. The ideal candidate is customer-focused, efficient, and dedicated to ensuring client satisfaction while promoting the company’s products and services. If interested in this position, please call us at 808-531-0800. Preference will be given to applicants currently residing in Hawaii due to the nature of the job requirements. Key Responsibilities + Customer Support: Manage incoming calls, emails, and inquiries from clients in a professional and friendly manner, addressing questions about products, pricing, and availability. + Order Management: Process customer orders accurately, confirm details, and ensure prompt fulfillment using order management or inventory software systems. + Problem Resolution: Work proactively to resolve customer issues, such as delayed shipments, incorrect orders, or general concerns, while maintaining a positive client relationship. + Product Knowledge: Stay informed about the company’s product lines, promotions, and distribution processes to efficiently answer customer questions and provide recommendations (Source: US Demand for Skilled Talent Q1 2025.pdf). + Coordination Across Teams: Communicate and collaborate with inventory, shipping, and sales teams to manage orders and ensure smooth delivery. + Documentation: Accurately record customer interactions, complaints, and requests in the company’s CRM or customer tracking system. + Upselling & Cross-Selling: Identify and recommend additional products or services to meet customer needs and boost sales. + Reporting: Prepare periodic customer service reports detailing trends, challenges, and resolutions for leadership review. + Follow-Up: Conduct follow-up calls or emails to ensure customer satisfaction post-purchase, fostering a long-term relationship with clients. Requirements Required Skills and Competencies + Communication Skills: Strong verbal and written communication skills to professionally interact with customers and internal teams. + Customer-Focused: A personable and empathetic attitude with an eagerness to assist clients and address their concerns effectively. + Problem-Solving Skills: Ability to address customer concerns efficiently and propose practical solutions. + Organizational Skills: Exceptional attention to detail and the ability to multitask and prioritize responsibilities in a fast-paced setting. + Technical Proficiency: Familiarity with common CRM software, Microsoft Office applications, and the ability to learn inventory or order management systems (Source: US Demand for Skilled Talent Q1 2025.pdf). + Team Player: Works collaboratively with colleagues to ensure customer requests are met and operations run smoothly. + Adaptability: Capable of working in a dynamic environment and managing shifts in workload or priorities. Preferred Qualifications + Education: High school diploma required; an Associate’s or Bachelor’s degree in Business, Marketing, or a related field is preferred. + Experience: At least 1-3 years of customer service experience, preferably in a wholesale or distribution environment. + Industry Knowledge: Familiarity with wholesale distribution operations, logistics, or supply chain is advantageous. + Additional Languages: Proficiency in additional languages commonly spoken in Hawaii (e.g., Hawaiian or Japanese) is a plus but not required. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .