Description We are offering a contract to permanent employment opportunity for a Customer Service Representative in Buffalo, New York. This role involves interacting with customers, processing orders, and maintaining detailed records within an office setting. Responsibilities: • Promptly respond to customer communications through phone calls and emails • Accurately enter and process customer orders into the system • Generate and dispatch invoices to customers • Make follow-up sales calls to potential leads and cultivate customer relationships • Deliver product information and guide customers in selecting the best solutions • Handle customer inquiries or concerns and escalate to management when necessary • Keep precise records of customer interactions and order tracking in CRM software • Work in collaboration with internal teams such as shipping and operations to ensure seamless order fulfillment • Proactively solve problems and work independently with a customer-focused mindset • Effectively manage multiple tasks and prioritize under pressure. Requirements • Proficiency in answering inbound calls and managing inbound/outbound calls efficiently. • Demonstrated experience in call center customer service. • Excellent customer service skills, with the ability to empathize and professionally troubleshoot any customer service problems. • Proficient data entry skills, ensuring accuracy and speed. • Capability to handle email correspondence professionally and promptly. • Familiarity with Microsoft Excel and Microsoft Word, using them effectively for tasks. • Experience in order entry, ensuring accurate and timely processing of orders. • Ability to schedule appointments, balancing multiple calendars and prioritizing appropriately. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .