Description We are in the process of expanding our team within the Printing/Publishing industry in Minneapolis, Minnesota. We are seeking a Customer Service Representative who will be responsible for providing high-level customer service support by directly interacting with customers via email and live chat. This role offers a short term contract employment opportunity. Responsibilities: • Serve customers by managing digital support queue in our systems, focusing on digital subscriptions and products. • Assist in accurately processing and entering customer data and orders. • Address customer inquiries, troubleshoot, and resolve their issues, escalating when necessary. • Provide support to other team members on matters related to digital subscriptions and products. • Monitor customer accounts and take appropriate action as necessary. • Identify and escalate trending issues for further investigation and resolution. • Maintain a high level of proficiency with Microsoft Excel and Word for administrative tasks. • Coordinate and schedule appointments as per customer requirements. • Handle both inbound and outbound customer calls ensuring a high level of customer satisfaction. • Keep an organized record of customer credit applications and maintain accurate customer credit records. Requirements • Proficiency in answering inbound calls, demonstrating a detail-oriented and customer-focused approach. • Demonstrated experience in call center customer service, handling customer queries and complaints efficiently. • Strong customer service skills with a knack for providing prompt, courteous, and accurate information to customers. • Ability to perform data entry tasks with high accuracy and attention to detail. • Excellent written communication skills for effective email correspondence. • Experience in making and managing both inbound and outbound calls. • Proficiency in Microsoft Excel and Microsoft Word for data management and document creation. • Familiarity with order entry procedures, ensuring accuracy and timeliness of orders. • Ability to schedule appointments effectively, taking into account the availability and preferences of all parties involved. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .