Description We are offering a long-term contract employment opportunity for a Customer Service Representative in Richmond, Virginia. This role is integral to our local government operation and requires on-site presence. As a Customer Service Representative, you will handle customer inquiries, maintain detailed records, and manage customer accounts with precision and professionalism. Responsibilities: • Handle a high volume of inbound and outbound calls on a daily basis. • Address customer inquiries related to their accounts and utility questions. • Maintain detailed and accurate customer account records. • Enter and update customer data in Microsoft Excel and Microsoft Word. • Schedule appointments as per customer needs. • Process customer credit applications promptly and accurately. • Engage in email correspondence with customers to resolve their queries. • Monitor customer accounts and take appropriate action when required. • Serve as the initial point of contact for customers. • Manage order entries with precision and accuracy. Requirements • Proficient in answering inbound calls, managing high call volumes with tact and detail orientation. • Must have prior experience in call center customer service, demonstrating excellent communication and problem-solving skills. • Strong customer service skills required, with the ability to handle customer queries and complaints effectively. • Capable of performing data entry tasks with high accuracy and attention to detail. • Must be able to manage email correspondence, responding to customer inquiries in a timely and detail oriented manner. • Experience with both inbound and outbound calls, demonstrating adaptability and efficiency. • Proficient in Microsoft Excel, capable of creating spreadsheets, entering data, and performing basic computations. • Skilled in Microsoft Word, able to create, format, and edit documents as required. • Must have experience in order entry, ensuring customer orders are processed accurately and promptly. • Ability to schedule appointments, manage calendars, and maintain organized records. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .