Description We are offering a permanent employment opportunity for a Customer Service Representative in the Healthcare/NHS industry, based in Waukesha, Wisconsin. As a Customer Service Representative, you will be responsible for handling client and provider communication, maintaining reports, and managing inquiries. Responsibilities: • Handle inbound and outbound calls, promptly returning any missed calls • Efficiently manage email correspondence with clients, providers, and internal departments • Conduct reviews of provider history in MedCheck, Scheck and SalesCloud • Collaborate with supervisors and other departments to provide clear and accurate responses to inquiries • Proactively contact providers to discuss findings as necessary • Maintain and update reports and spreadsheets as required • Ensure punctuality and consistent attendance • Utilize Microsoft applications for data entry and other tasks • Apply knowledge of medical terminology and coding in day-to-day operations • Perform additional duties as assigned by the management. Requirements • Proven experience in answering inbound calls in a fast-paced environment. • Demonstrable skills in call center customer service, preferably within the healthcare industry. • Excellent customer service skills and a passion for assisting others. • High proficiency in data entry, with strong attention to detail. • Familiarity with email correspondence and ability to communicate effectively through written mediums. • Experience in handling both inbound and outbound calls. • Proficiency in Microsoft Excel and Word, with ability to create and manage spreadsheets and documents. • Experience in order entry, ensuring accuracy and timeliness. • Ability to schedule appointments effectively, coordinating between multiple parties. • Knowledge of medical billing, with ability to understand and explain billing information to customers. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .