Description We are in search of a dedicated Customer Service Representative to join our team in the aviation industry, based in Concord, Massachusetts. As a Customer Service Representative, you will play a pivotal role in assisting current and prospective aviation students with their financial aid processes and inquiries. This role involves direct communication with students, both in person and via phone and email, providing essential support for their educational journey. Responsibilities • Handle and resolve student inquiries and concerns related to financial aid. • Ensure effective and timely communication with students, including email correspondence and answering inbound calls. • Assist in setting up iPads for students and guiding them through the process. • Utilize Microsoft Excel and Microsoft Word for data entry and order entry tasks. • Work collaboratively with a team of representatives in other locations to ensure seamless customer service. • Manage a high volume of work and multitask effectively. • Participate in orientation and graduation activities to provide support and guidance to students. • Direct students to relevant departments as needed, ensuring a smooth navigation of the services. • Schedule appointments and follow up with current students to ensure their financial aid affairs are up to date. • Maintain and update student records regularly, ensuring accuracy and efficiency. This role offers a contract to permanent employment opportunity, providing an engaging and dynamic work environment where you can make a real impact. Requirements • Minimum one year of experience as a Customer Service Representative or a similar role. • Proficiency in answering inbound calls and handling call center customer service tasks. • Exceptional customer service skills are a must. • Ability to efficiently perform data entry tasks. • Experience in managing email correspondence effectively. • Skilled in handling both inbound and outbound calls. • Proficiency in Microsoft Excel and Microsoft Word is required. • Experience in order entry processes is necessary. • Ability to schedule appointments effectively and efficiently. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .