Description We are offering a permanent employment opportunity for a Customer Service Representative in the Real Estate & Property industry, based in New York. The position is primarily onsite and involves interacting with tenants, managing inbound communication, and maintaining detailed records. Responsibilities: • Handle inbound calls and emails in a detail oriented and timely manner • Use Microsoft Excel to track customer interactions and ensure all data is accurate and up-to-date • Provide exceptional customer service, answering tenant queries and resolving issues efficiently • Utilize Yardi software for various tasks, where experience is beneficial but not mandatory • Maintain a high level of knowledge about the real estate industry to better serve our customers • Serve as a reliable point of contact for all customer-related inquiries • Schedule appointments as needed, ensuring smooth and efficient operations • Use Microsoft Word for documentation and correspondence purposes • Perform order entry tasks with precision and accuracy • Balance both inbound and outbound calls, demonstrating strong communication skills. Requirements • Minimum of 1+ years of experience in a customer service role, preferably in the Real Estate & Property industry. • Proficient in answering inbound calls and handling inbound/outbound calls professionally. • Previous experience in a call center, demonstrating excellent customer service skills. • Ability to perform data entry tasks with high levels of accuracy and efficiency. • Skilled in email correspondence, ensuring clear and effective communication with clients. • Familiarity with order entry processes, demonstrating attention to detail and organizational skills. • Proficiency in scheduling appointments, prioritizing according to urgency and importance. • Advanced knowledge of Microsoft Excel and Microsoft Word for managing and processing information. • Experience with Yardi software is a desirable trait. • Strong interpersonal and communication skills, with an emphasis on customer satisfaction. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .