Description Robert Half is looking for Reservation Specialists in Lexington, Kentucky. This is an in-person / in-office position. The Reservation Specialist manages his/her time in order to promptly provide reservations that adhere to a client’s travel policy on requests that generally contain 1-10 room-nights. The Specialist follows up with clients on a frequent basis for outstanding requests. The Specialist processes messages from clients and other CLC employees efficiently and accurately. Responsibilities • Manage the completion of reservation requests that are generally 1-10 room-nights to fulfill customer needs and ensure satisfaction • Reserve rooms that are consistent with the client guidelines in relationship to per diem, amenities, mileage parameters, authorized requestor parameters, hotel preferences, etc. • Respond to and complete requests for clients before established due times • Utilize decision making skills to find hotel options which meet business financial goals • Enter requests and reservations accurately into the system • Exhibit and utilize knowledge of hotel industry and regional markets associated with clients • Meet all client deadlines • Respond to client by communicating quickly and accurately • Call and follow up with clients on outstanding requests prior to arrival in order to complete requests • Resolve all client and hotel issues regarding extensions, early departures or others changes to a reservation on a daily basis • Collaborate and communicate with Account Management teams and Hotel Network Management to identify hotels frequented by clients and identify opportunities to provide clients with “in-network” hotel options • Effectively communicate with clients and hotels via phone and email ensuring consistency with the CLC mission and delivering service so “every interaction adds value.” • Consistently provide an unexpected level of service where even unspoken needs are met for our clients and guests • Communicate issues effectively and professionally with all CLC Clients and Departments • Attend all scheduled trainings, meetings, or other events as assigned by supervisor • Request night may flex up or down depending on business needs • Other duties assigned as needed Qualifications • Demonstrated ability to work in a team environment and deliver superior service with a high degree of accuracy • Demonstrated knowledge of Microsoft Word, Excel, Outlook, and navigating the internet • Excellent personal interaction, communication and phone skills along with a high degree of initiative, personal responsibility, ownership, and commitment to providing the highest level of customer service Requirements Customer Service, Call Center Customer Service, Data Entry, Computer Data Entry, Client Relations TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .