Job Title: Customer Service Representative
Job Description

We are seeking a dedicated Customer Service Representative to assist consumers and personal assistants with PPL transfers. In this role, you will promptly and pleasantly answer incoming calls, respond to missed calls and emails in a timely manner, and ensure all paperwork is current. You will follow established processes to communicate issues immediately and work with all departments to accommodate specific needs and appointments. Maintaining accurate and up-to-date records of all consumer interactions, assessments, and follow-up actions is essential for ensuring compliance and accountability.

ResponsibilitiesAssist consumers and personal assistants with PPL transfers.Answer incoming calls promptly and pleasantly.Respond to missed calls and emails in a timely manner.Ensure all paperwork is current.Follow established processes to communicate issues immediately.Work with all departments to accommodate specific needs and appointments.Maintain accurate and up-to-date records of all consumer interactions, assessments, and follow-up actions.Essential SkillsInbound and outbound call handling experience.Customer service expertise.Proficiency in Korean or Cantonese (bilingual).2+ years of call center customer service experience.Experience placing outbound calls and taking documented notes in the system.Additional Skills & QualificationsBilingual proficiency in Korean or Cantonese.Work Environment

The work schedule is Monday to Thursday from 9:00 AM to 5:00 PM and Friday from 9:00 AM to 1:00 PM. The dress code is business casual. The role is based in a cubicle setting within a busy office environment that can be loud at times. The office hosts roughly 20 people, all of whom work in cubicles.

Pay and Benefits

The pay range for this position is $17.00 - $19.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Suffern,NY.

Application Deadline

This position is anticipated to close on Feb 22, 2025.

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\n \n About Aston Carter:\n

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

\n Diversity, Equity & Inclusion\n

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

\n Hiring diverse talent\n Maintaining an inclusive environment through persistent self-reflection\n Building a culture of care, engagement, and recognition with clear outcomes\n Ensuring growth opportunities for our people\n

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

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