Job Description Insight Global is seeking a Customer Service Representative who is detail-oriented, customer-focused, and passionate about providing excellent service. This role will be the first point of contact for customers, handling inquiries, order management, and after-sales support. The representative will collaborate with internal teams like logistics, sales, and technical support to ensure smooth communication and resolution of issues. Key Responsibilities: Customer Support: Respond to inquiries via phone, email, and chat , ensuring timely and professional assistance. Order Management: Assist customers with placing orders, tracking shipments, and handling changes or cancellations via WooCommerce and Klarna. Issue Resolution: Handle complaints with empathy, escalating issues to management or the Claims Department as necessary. Product Knowledge: Maintain a deep understanding of products and services to provide accurate advice. Follow-up: Ensure all queries and complaints are fully resolved, providing updates when needed to guarantee customer satisfaction. Collaboration: Work closely with logistics, sales, and technical teams to deliver accurate information and solutions. Documentation: Maintain detailed records of customer interactions using CRM systems, AirTable, and Google Sheets. Invoicing/Billing: Coordinate invoicing for delivery costs, working with accounting to ensure accuracy. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .     To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements 2+ years in customer service, preferably in e-commerce or home improvement sectors. Strong verbal and written communication skills, multilingual Proficient in customer service software (Tidio, Zendesk), WooCommerce, Google Sheets, and AirTable. Ability to quickly resolve customer issues with sound judgment. Passion for delivering superior service, with a sales-driven mindset. Able to thrive in a fast-paced, evolving environment Bilingual in Spanish is a plus null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.