Description We are offering a short-term contract employment opportunity for a Customer Service Representative in a sector, based in a location. This role involves being the primary point of contact for customers, handling inbound and outbound calls, and ensuring a high level of customer satisfaction. Responsibilities: • Handle inbound and outbound customer calls in a detail oriented and efficient manner • Accurately enter customer data and order entries • Resolve customer issues and inquiries in a timely and effective manner • Maintain and update customer service software with accurate customer information • Collaborate with team members to ensure a consistent and high-quality customer service • Utilize software tools for various administrative tasks • Coordinate and schedule appointments as required • Monitor and follow up on customer accounts and actions • Assist customers with any additional needs or requests • Ensure all customer communications, including email correspondence, are handled promptly and with attention to detail. Requirements • Minimum of 3 years of experience in a customer service role, preferably within a government setting • Proficiency in answering inbound calls and managing inbound and outbound calls efficiently • Demonstrated ability to provide exceptional customer service, including managing and resolving customer queries • Experience with data entry tasks and order entry management • Proficiency in email correspondence, with an emphasis on detail oriented communication and response time management • Demonstrated ability to schedule appointments accurately and efficiently • Proficiency in using Microsoft Office Suite, particularly Microsoft Word and Microsoft Excel • Experience in using customer service software for tracking, prioritizing, and resolving customer issues • Experience working in a call center environment, managing high volume of calls effectively • Ability to maintain a high level of confidentiality and handle sensitive information appropriately • Familiarity with government policies and procedures, and ability to communicate them effectively to customers. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .