Description We are offering a permanent employment opportunity for a Customer Service Representative in the manufacturing industry, based in Avenel, New Jersey. As a Customer Service Representative, you will be tasked with the responsibility of dealing with customer inquiries, managing order processing, and ensuring customer satisfaction. Responsibilities: • Assist and support customers as well as the sales team as part of a team dynamic. • Accurately enter orders into the database. • Direct orders to the appropriate facility. • Liaise with external vendors for order placement when necessary. • Collaborate with shipping companies for delivery arrangements. • Generate invoices for orders once they are shipped or delivered. • Handle purchase orders and receipt of goods for inventory. • Keep a record of proof of deliveries (PODs) and bill of lading (BOL). • Maintain order and shipping data in Excel spreadsheets. • Respond promptly to incoming calls and emails. • Update customer pricing in the database on a monthly basis. • Regularly follow up on open orders. • Perform any other assigned duties. Requirements • Proficiency in handling and answering inbound calls. • Experience in Call Center Customer Service is necessary. • Strong skills in providing excellent Customer Service. • Must be adept at Data Entry tasks. • Ability to manage Email Correspondence effectively. • Capable of handling both Inbound and Outbound Calls. • Proficiency in using Microsoft Excel for data management. • Familiarity with Microsoft Word for document processing. • Experience in Order Entry in a manufacturing environment. • Ability to Schedule Appointments efficiently and accurately. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .