Description We are offering a long term contract employment opportunity for a Spanish- Bilingual Customer Service Representative in our Manufacturing sector located in Lombard, Illinois. In this role, you will play a key part in providing excellent service to our customers, ensuring their inquiries are resolved and their accounts are carefully monitored. Responsibilities: • Respond to incoming calls with professionalism, maintaining a courteous tone and clear communication. • Conduct detailed investigations into customer queries related to photo enforcement programs. • Keep our RedCheck system updated with comprehensive call comments on a daily basis. • Report escalated issues promptly to the Team Lead. • Assist customers in conducting credit card transactions for violation payments. • Regularly check work emails and stay updated with company communications. • Carry out other tasks as assigned by the Team Lead. • Utilize Microsoft Excel and Word for data entry and order entry tasks. • Balance both inbound and outbound calls effectively. • Schedule appointments as necessary. Requirements • Proven experience in answering inbound calls, demonstrating the ability to effectively manage customer queries and concerns. • Prior experience in call center customer service, showcasing exceptional communication and problem-solving skills. • Strong customer service skills, with a focus on providing prompt and efficient solutions to customers. • Proficiency in data entry, ensuring accuracy and attention to detail. • Excellent skills in email correspondence, capable of maintaining detail oriented communication with customers. • Experience in handling both inbound and outbound calls, displaying the ability to manage multiple tasks simultaneously. • Proficiency in Microsoft Excel, demonstrating the ability to create spreadsheets, charts, and reports. • Experience with Microsoft Word, showcasing the ability to create, edit, and format documents efficiently. • Proven experience in order entry, demonstrating the ability to accurately process customer orders. • Ability to schedule appointments effectively, ensuring that all meetings and calls are well-coordinated. + must be Spanish Bilingual The salary range for this position is $18.75 to $18.75. Benefits available to contract/temporary professionals, include medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .