Job Description + Responds to internal / external customer calls, emails and other forms of communications, resolving inquiries promptly, efficiently and professionally. + Communicates answers and solutions to customers verbally and/or in writing. + Researches questions and/or issues to identify causes and solutions and/or to disseminate accurate information to customers. + Remains available to answer calls when scheduled, uses appropriate aux codes when unavailable to take calls due to breaks, training, projects or lunch. + Assists other departments within operations depending on business needs. + Updates contracts promptly with notes so the most current information is readily available to all company personnel. + Utilizes and navigates multiple computer systems, applications, and procedure tools to access and identify information. Work Environment: + Onsite position. + Monday - Thursday: 8 hour shift between 7:00am - 5:00pm + Friday: 8am to 1pm or 12:00-5:00pm Skills Help desk, Customer service, Microsoft office, Support, Customer support, Customer service call center, Call center, Help desk support, Troubleshooting, computer skills, detail oriented, mail sorting, scanning documentation Additional Skills & Qualifications + Strong customer service/call center experience + Effective verbal and written communication skills including the ability to effectively present information and respond to questions. + Mathematical skills and strong attention to detail. + Ability to work cooperatively and successfully with employees, customers, and other outside third parties. + Strong organizational and planning skills. + Proficient in the use of Microsoft Office Suite. Pay and Benefits The pay range for this position is $19.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in West Des Moines,IA. Application Deadline This position is anticipated to close on Feb 24, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.