Description We are offering a permanent employment opportunity for a Customer Service Representative in the Waste, Refuse & Environmental Waste Management industry. The job is located in Victor, New York, United States. As a Customer Service Representative, you will play a pivotal role in managing our waste and recycling programs, handling customer inquiries, maintaining accurate records, and ensuring timely scheduling of compactor hauls. Responsibilities: • Manage customer inquiries and provide prompt resolutions. • Maintain detailed and precise customer records. • Handle the creation and confirmation of Purchase Orders using internal portals. • Schedule compactor hauls efficiently and ensure customer notification of confirmed pickups. • Interpret graph data and event logs for effective decision making. • Ensure accurate data entry of invoices and device information. • Collaborate with the technical team to address device-related issues. • Utilize Microsoft Excel for editing and creating worksheets. • Monitor customer accounts and take appropriate actions when necessary. • Alert customer service of site issues and ensure subsequent follow-ups. Requirements • Proficient in answering inbound calls, handling customer inquiries, and resolving problems promptly. • Previous experience in call center customer service is highly desirable. • Strong customer service skills, including the ability to build and maintain customer relationships. • Accurate and efficient data entry skills. • Ability to manage email correspondence professionally, responding to customer inquiries in a timely manner. • Experience in handling both inbound and outbound calls is required. • Proficient in Microsoft Excel, with the ability to perform tasks such as data analysis and report generation. • Proficient in Microsoft Word, with the ability to draft communications, create reports and documents. • Skilled in order entry, ensuring accuracy and efficiency in data input and processing. • Ability to schedule appointments effectively, coordinating with customers and internal team members as required. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .