Description Position Overview: We are seeking a Customer Service Representative who is passionate about providing an exceptional customer experience and thrives in a fast-paced and solution-oriented environment. As a key point of contact between our clients and the company, you will handle inquiries, resolve issues, and deliver consistent support to maintain customer satisfaction and loyalty. Key Responsibilities: + Customer Interaction: Answer incoming calls, emails, and online inquiries, delivering timely and accurate information about products, services, or company policies. + Problem Resolution: Identify, research, and resolve customer concerns or complaints professionally, escalating complex issues as needed. + Product Knowledge: Maintain a thorough understanding of our offerings to guide customers effectively and increase resolution rates. + Order Management: Assist with order placement, tracking, cancellations, and returns, ensuring a seamless process for customers. + Documentation: Keep detailed records of customer interactions, transactions, and feedback to ensure accurate reporting and follow-up. + Cross-Functional Collaboration: Communicate with internal teams, such as sales, operations, and technical support, to provide end-to-end solutions for customers. + Customer Feedback: Gather and report on customer feedback to help improve processes, products, or services. Requirements + Experience: At least 1-2 years of experience in customer service, call center operations, or a related field preferred + Skills: Strong communication skills, both verbal and written, with a focus on empathy, active listening, and problem-solving. Proficiency with customer service tools and CRM software is a plus. + Education: High school diploma or equivalent required; associate or bachelor’s degree in a related field is a bonus. + Technical Proficiency: Familiarity with Microsoft Office Suite, email systems, and CRM tools. + Disposition: Detail-oriented, proactive, and able to manage multiple priorities in a high-volume environment. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .