Description We are offering a contract employment opportunity for a Customer Service Representative in the Retail industry located in Secaucus, New Jersey. As a Customer Service Representative, you will be tasked with managing customer inquiries effectively, maintaining an up-to-date customer records database, and ensuring customer satisfaction through proactive communication. Responsibilities: • Respond to customer inquiries in a timely manner through phone, email, and in-person interactions. • Provide customers with information regarding the repair process, including issuing repair estimates. • Update and maintain customer records using the computerized database, specifically the SAP system. • Manage the inventory of parts and oversee their replenishment. • Collaborate with relevant parties or department heads to resolve issues and problems. • Conduct thorough research on timepieces and parts within the SAP system. • Ensure high levels of customer satisfaction through diligent follow-up processes. • Conduct comprehensive reviews of customer inquiries through both oral and written communication. • Monitor customer accounts and take the necessary action if needed. • Handle both inbound and outbound calls while maintaining excellent customer service. Requirements • Proven experience in a retail setting. • Proficiency in handling both inbound and outbound calls. • Demonstrable skills in delivering exceptional customer service. • Experience in a call center customer service role is highly desirable. • Ability to manage email correspondence efficiently and professionally. • Familiarity with SAP or similar enterprise software is advantageous. • Strong communication skills, both verbal and written. • Ability to work under pressure and handle customer complaints diplomatically. • A positive attitude and commitment to providing outstanding customer service. • Flexibility to work different shifts, including weekends and holidays if required. • High school diploma or equivalent; higher degree in a relevant discipline will be appreciated. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .