Welcome page Returning Candidate? Log back in! Customer Service Representative Job Locations US-NV-Reno ID 2024-2867 Company Hamilton Company Category Customer Service Position Type FullTime Company Overview Hamilton Company is a worldwide leader in the design and manufacture of manual, semi-automated and robotic products for precision fluid measuring. We specialize in the development, manufacturing and customization of precision measurement devices, automated liquid handling stations, and sample management systems. For more than 60 years, Hamilton has been satisfying customer needs by combining quality materials with skilled workmanship, ensuring the highest level of performance of every precision fluid measuring device we manufacture. Responsibilities

The Customer Service Representative provides customer service support, completes general office duties, which include, but are not limited to:

Responsible for all aspects of order processingOrder input, monitoring, and expediting Customer configurations provided by customers and representativesCustomer support/inquiriesAssist with customer complaintsGeneral knowledge of company product and servicesEstablishing new accountsManagement of customer accountsDevelop and maintain customer relationshipsProduct availabilityQuote requestsSpecial shipping requestsOrganizing dataCoordinate communication with Hamilton personnel and customers to provide informationParticipate in meetingsGenerate reports as neededGeneral Office DutiesPhone callsEmail communicationBacking up team members.Other duties as assigned.  Qualifications Must have excellent verbal and written communication skills.Must be able to listen to customer’s needsWorking knowledge of computers and Microsoft Office programs.Capable of working with multiple systems in tandem.Ability to work quickly and prioritize under pressure to meet expected time frames.Strong time management, accuracy, organization, and an eye for detail.Ability to collaborate effectively with the Customer Service team, other internal departments, field staff, and customers Education/Experience High school diploma or GED required. Some college or degree preferred.One year experience in customer service with order processing or data entry required.Two to five years of experience preferred. Experience in a manufacturing environment/ inventory control a plus. About Hamilton Diverse portfolio of exciting and innovative design projects.Tremendous opportunities for professional growth.Commitment to sustainable design.Competitive compensation.Excellent benefit package includes medical, dental, vision insurance, paid vacation time, paid sick time, disability insurance, 401k, tuition reimbursement and more.Solid stable company.Must pass drug and background screens.May be required to wear Personal Protective Equipment (provided by employer). Options Apply for this job onlineApplyShareEmail this job to a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed

EEO - It is the policy of this organization to provide equal employment opportunities to all qualified applicants without regard to race, creed, color, national origin, sex, age 40 and over, disability, marital status, sexual orientation, gender identity, genetic information, citizenship status, religious preference, or veteran status in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. Application FAQs

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