Adecco is assisting one of their top clients with their search to fill a Customer Service Representative position. **$19/hr.** **Onsite** **Shift:** Mon-Fri 8am-4:30pm, 30 min unpaid lunch, flexible as 4 hours are needed on Saturdays Hours are flexible, and you won't need to work every Saturday **Temp** **Description:** The Customer Service Representative assists customers with pre/post-sale questions, basic installations, and problem resolutions via calls, emails, and web chats. They guide and assist customers, follow guidelines, manage time effectively, and ensure timely follow-ups. **Ideal Candidate:** The ideal candidate works independently with integrity, attention to detail, and strong organizational skills. They have customer service experience, especially in order entry and email communication, and can self-manage while interacting with various departments. They collaborate closely with Warehouse, Product Development, Purchasing, Brand Experience, Marketing, and senior management. **Key Responsibilities:** + **One Touch Resolutions** : Ensure all customers are assisted in the fewest interactions possible. + **Satisfaction Survey** : Meet satisfaction survey goals with managers. + **Phone Calls** : Answer and assist with customer calls. + **Emails** : Respond to customer emails within 24 hours. + **Warranty Orders** : Resolve warranty issues efficiently. + **Return Merchandise Authorization** : Create RMAs for returns within 1-90 days. + **Capture Sales** : Capture inbound sales when appropriate. **Preferred Qualifications:** + 2+ years' relevant experience preferred. + Strong written and verbal communication skills across all organizational levels. + Quickly identify critical issues and manage priorities. + Well organized, detail-oriented, and excellent time-management skills. + High level of integrity and professionalism. + Ability to lead and empower teams. + Proficient in Microsoft Office 365, especially Teams and Outlook. + Handle a fast-paced call center environment. + Understand or learn Cisco Unified Intelligence Center and Calabrio programs. + Flexible and adaptable, able to multi-task. Does this work for you? **Pay Details:** $19.00 per hour Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: + The California Fair Chance Act + Los Angeles City Fair Chance Ordinance + Los Angeles County Fair Chance Ordinance for Employers + San Francisco Fair Chance Ordinance