Description We are offering a short term contract employment opportunity for a Customer Service Representative in the Training & Development industry, based in New York. As a Customer Service Representative, you will be tasked with various responsibilities that include handling inbound and outbound calls, providing exceptional customer service, and managing data entry tasks. Responsibilities: • Efficiently handle inbound calls, ensuring customer inquiries are resolved • Provide exceptional customer service in line with company standards and protocols • Accurately process customer credit applications • Maintain and update customer credit records regularly • Manage data entry tasks, ensuring all customer information is accurately recorded • Handle email correspondence with customers effectively and professionally • Utilize Microsoft Excel and Word to manage and organize data • Ensure accurate order entry in the company's system • Schedule appointments as required, prioritizing customer needs and preferences. Requirements • Proven experience in answering inbound calls, demonstrating excellent customer service skills. • Prior experience in a call center customer service role is essential. • Strong proficiency in data entry, ensuring accuracy and attention to detail. • Ability to handle email correspondence professionally and efficiently. • Experience with both inbound and outbound calls in a business setting. • Proficiency in Microsoft Excel and Microsoft Word is required. • Proven experience in order entry, demonstrating accuracy and efficiency. • Ability to schedule appointments, manage calendars and coordinate meetings as required. • Excellent interpersonal and communication skills, capable of building strong relationships with clients. • Ability to work in a fast-paced environment, managing multiple tasks simultaneously. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .