Description Are you a detail-oriented problem-solver who excels at connecting with people and providing solutions? As a Customer Service Representative, you will act as the primary point of contact for customers, ensuring that their questions, concerns, and needs are met with efficiency and professionalism. This role requires excellent communication skills, a helpful attitude, and the ability to handle multiple tasks in a fast-paced environment. Key Responsibilities: + Respond to customer inquiries via phone, email, or chat promptly and courteously. + Provide accurate information regarding products, services, policies, and procedures. + Resolve customer complaints and issues by identifying the cause, determining the best solution, and ensuring timely follow-up. + Maintain complete and accurate records of customer interactions, including details of inquiries, complaints, and resolutions. + Collaborate with other departments to address and resolve customer concerns effectively. + Process customer orders, returns, refunds, or exchanges as needed. + Engage in proactive customer support, including upselling or cross-selling products or services when appropriate. + Stay updated on company policies, procedures, and product knowledge to provide consistent and high-quality support. Requirements + Prior experience in customer service, call center support, or a similar role preferred. + Strong verbal and written communication skills. + Ability to de-escalate challenging customer interactions with patience and professionalism. + Proficiency in Microsoft Office Suite and Customer Relationship Management (CRM) software. + Exceptional organizational and time management skills to handle high volumes of inquiries. + Problem-solving mindset with a focus on identifying sustainable solutions. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .