Description We are in the process of recruiting a Customer Service Representative based in Albany, New York, United States. This role is in the industry and offers a long term contract employment opportunity. The selected candidate will be primarily responsible for answering inbound and outbound calls and providing excellent customer service. Responsibilities: • Ensure accurate and efficient processing of customer credit applications • Maintain comprehensive and accurate customer credit records • Handle customer inquiries in a detail oriented, friendly, and timely manner • Take appropriate action in monitoring customer accounts • Respond to inbound and outbound call inquiries and follow-up with previous contacts • Perform support ticket transaction resolution tasks and carry out administrative functions • Create and maintain excellent documentation of all calls, questions, and complaints • Develop and maintain adequate records/documentation for audit and internal control purposes • Route mail, email, and carry out other assigned administrative support duties • Learn program rules of assigned projects to ensure the ability to respond to customer service inquiries • Develop an excellent working knowledge of operating platforms required to fulfill job responsibilities. Requirements • A minimum of 1 year of experience in a customer service role is required • Proficiency in answering inbound calls is necessary • Experience in a call center customer service environment is essential • Demonstrated ability to perform data entry tasks with high accuracy is needed • Experience handling email correspondence in a detail oriented setting is required • Knowledge of both inbound and outbound call handling is necessary • Proficiency in Microsoft Excel and Microsoft Word is required • Experience with order entry is essential • Efficient and accurate scheduling of appointments is required TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .