Description We are offering a long term contract employment opportunity for a Call Center Customer Service Representative in Burbank, California. This role is within the Government industry, providing an opportunity to be part of a dynamic and vital team. As a Customer Service Representative, you will be pivotal in handling customer interactions and ensuring customer satisfaction through efficient data management. This role is in office 5 days a week. ** Responsibilities: • Ensure customer inquiries are promptly and accurately addressed • Manage inbound and outbound customer calls • Maintain high-level customer service in a call center environment • Accurately enter customer data and orders • Coordinate and schedule appointments as per customer requests • Manage and process customer credit applications • Keep customer credit records up-to-date • Use Microsoft Excel and Word to document and track customer interactions • Communicate with customers via email correspondence regarding their accounts and orders. Requirements • Proficiency in answering inbound calls, demonstrating excellent verbal communication skills. • Proven experience in a call center customer service environment. • Demonstrated ability to provide exceptional customer service, with a focus on empathy and problem-solving. • Proficient in data entry, ensuring accuracy and efficiency. • Able to manage email correspondence effectively and professionally. • Experience with both inbound and outbound calls, maintaining a positive attitude throughout. • Advanced knowledge of Microsoft Excel, including data manipulation and analysis. • Proficiency in Microsoft Word, with a focus on document creation and formatting. • Experience with order entry, demonstrating attention to detail and accuracy. • Ability to schedule appointments accurately, coordinating multiple schedules if necessary. TalentMatch® ­Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .