Description We are offering a contract to permanent employment opportunity for a Customer Service Representative in Saint Charles, Missouri. As a Customer Service Representative, your main duty will be to handle both inbound and outbound customer calls in a timely and efficient manner. You will also be tasked with managing customer inquiries, processing orders, and maintaining customer records. Responsibilities: • Handling customer inquiries and resolving issues related to pending orders • Efficiently processing customer orders and ensuring accurate order entry • Handling a high volume of inbound and outbound calls daily • Maintaining customer credit records accurately and efficiently • Utilizing Microsoft Word and Excel for data entry and email correspondence • Collaborating with the team to ensure excellent customer service • Scheduling appointments as required • Interacting with customers with tact and courtesy • Displaying a success driven and team-oriented attitude towards work • Monitoring customer accounts and taking appropriate actions as necessary. Requirements • Demonstrated experience in answering inbound calls, efficiently handling customer inquiries and complaints. • Proven ability in call center customer service, showcasing excellent phone etiquette and communication skills. • Exceptional customer service skills, with a dedication to providing excellent customer experiences. • Proficiency in data entry, ensuring accurate and timely input of customer details and other relevant information. • Ability to manage email correspondence, responding to customer emails in a detail oriented and timely manner. • Experience in handling both inbound and outbound calls, adept at balancing multiple tasks simultaneously. • Proficiency in Microsoft Excel and Microsoft Word, utilizing these tools to organize and manage customer data. • Experience in order entry, accurately processing customer orders and ensuring their timely fulfillment. • Ability to schedule appointments, ensuring efficient time management and prioritization of tasks. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .