Description We are offering a long term contract employment opportunity in the waste, refuse and environmental waste management industry in Victor, New York, 14564, United States. The role is for a Customer Service Representative who will be integral in handling customer inquiries and maintaining customer records with efficiency and accuracy. Responsibilities: • Responding to customer inquiries through inbound calls and email correspondence • Ensuring accurate data entry and maintenance of customer records • Providing exceptional customer service in all interactions • Managing inbound and outbound calls effectively • Using Microsoft Excel and Microsoft Word for tasks as required • Processing orders and scheduling appointments when necessary • Monitoring customer accounts and taking necessary actions • Working in a call center environment and providing top-notch customer service. Requirements • Proficiency in answering inbound calls, demonstrating effective communication skills and prompt response times • Previous experience in a call center customer service role, with a strong focus on delivering high-quality customer experiences • Demonstrated ability in providing exceptional customer service, with a focus on customer satisfaction and retention • Excellent data entry skills, with a high level of accuracy and attention to detail • Ability to manage email correspondence professionally and efficiently, ensuring timely responses and resolution of queries • Experience with both inbound and outbound calls, maintaining composure and professionalism in all interactions • Proficiency in Microsoft Excel, with the ability to create, edit, and manage spreadsheets • Proficiency in Microsoft Word, with the ability to create, edit, and manage documents • Experience in order entry, ensuring accuracy and efficiency in processing customer requests • Ability to schedule appointments, managing and prioritizing multiple bookings effectively. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .