Description We are offering a long term contract employment opportunity for a Customer Service Representative in Minneapolis, Minnesota. This role is integral to our team, focused on managing customer interactions, maintaining accurate records, and ensuring customer satisfaction in the healthcare industry. Responsibilities: • Efficiently handle customer inquiries and concerns, providing excellent service at all times. • Accurately process customer credit applications, adhering to industry standards and guidelines. • Monitor customer accounts regularly, identifying issues and taking prompt corrective action when necessary. • Maintain detailed and accurate customer credit records, ensuring data integrity. • Collaborate with the team, sharing knowledge and skills to enhance service delivery. • Utilize video communication tools effectively for team interaction and customer service. • Stay updated with healthcare industry regulations and standards, applying this knowledge in daily operations. • Use R Code for data management and analysis, ensuring accurate and insightful reports. • Collaborate with offshore teams when necessary, maintaining effective communication and coordination. • Understand and apply TRICARE and NIS regulations in the handling of customer accounts. Requirements • Proven experience in a customer service role, with the ability to handle complex customer queries and complaints. • Proficiency in video conferencing tools, as the role may require remote customer interactions. • Familiarity with HealthCare.gov, as the role may involve assisting customers with healthcare-related queries. • Basic understanding of R Code, as the job may require data analysis to understand customer behavior. • Experience in offshore communication, demonstrating the ability to interact effectively with customers from diverse cultures and time zones. • Knowledge of TRICARE systems, since the role may involve assisting military personnel or their families. • Familiarity with Network Information System (NIS), as the job may require managing customer information across different networks. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .