Description We are offering a contract employment opportunity for a Customer Service Representative in Racine, Wisconsin. In this role, you will interact with customers to provide and process information in response to inquiries, concerns and requests about products and services. You will also provide general administrative support within the office. Responsibilities • Interact with customers via phone, email, and in-person, providing excellent service and support • Respond to internal and external customer inquiries, resolving basic questions and forwarding complex issues as needed • Ensure all customer interactions are recorded and updated accurately in the relevant systems • Assist with voter registration and related services as directed • Manage over-the-counter and internal payments, adhere to proper accounting and cash transaction practices • Maintain and update departmental records, reports, and databases • Assist in the opening and closing procedures of the customer service counter and related systems • Contribute positively to the team dynamics and respect the diversity of team members • Perform general clerical tasks such as data entry, record keeping, and tracking office supply inventory • Handle and reconcile transactions in all appropriate systems • Assist other office personnel with various duties and responsibilities as needed • Maintain detail oriented appearance and positive work ethic at all times • Support other team members by filling in for absent personnel when required.contract Requirements • Proficiency in answering inbound calls, demonstrating effective communication and problem-solving skills. • Prior experience in a call center customer service environment is essential. • Strong customer service skills, with a focus on delivering high-quality customer experience. • Accuracy and speed in data entry tasks, ensuring all customer information is correctly recorded. • Ability to manage email correspondence professionally and promptly. • Experience in handling both inbound and outbound calls efficiently. • Proficiency in Microsoft Excel, demonstrating the ability to manage and analyze customer data. • Comfortable using Microsoft Word for creating and editing customer service documents. • Experience in order entry, ensuring all customer orders are processed accurately and promptly. • Ability to schedule appointments effectively, coordinating with customers and team members to ensure smooth operations. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .