Description We are offering a permanent employment opportunity for a Customer Service Representative in San Francisco, California. Operating within the dynamic industry, this role requires a dedicated individual who can handle customer queries, ensure accurate record-keeping, and contribute to process improvement. Responsibilities: • Accurately and efficiently handle customer inquiries primarily through email, and also via phone and chat. • Monitor customer accounts and provide feedback on customer sentiment and trends to help the team improve services and address recurring issues. • Continuously stay updated on new product features and company updates to provide customers with accurate and relevant information. • Collaborate with cross-functional teams to advocate for customer needs and improve overall experience. • Analyze customer feedback and trends to drive continuous improvement initiatives. • Develop, refine, and suggest process improvements, including enhancements to internal and customer-facing documentation, to boost efficiency and reduce contact rates. • Develop and document best practices to standardize issue resolution and enhance team productivity. Requirements • Proficiency in answering inbound calls, handling customer inquiries, and providing solutions promptly. • Previous experience in a call center or customer service role is a must. • Strong customer service skills, with the ability to build rapport and maintain positive relationships with clients. • Accurate data entry skills, with attention to detail and the ability to process information quickly. • Excellent email correspondence skills, ensuring responses are timely and professionally presented. • Experience in managing both inbound and outbound calls, demonstrating effective communication and problem-solving skills. • Proficiency in Microsoft Excel, with the ability to use formulas, create spreadsheets, and interpret data. • Proficiency in Microsoft Word, with the ability to create, edit, and format documents efficiently. • Experience in order entry, ensuring all customer orders are processed accurately and in a timely manner. • Ability to schedule appointments, manage calendars, and ensure all meetings and events are accurately recorded. ** If you're interested in this position, please apply to this position and contact Georgia Cienkus at georgia.cienkus - at - roberthalf - .com with your word resume and reference job ID#00410-0013170376** TalentMatch® ­Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .