Description We are offering a contract to permanent employment opportunity for a Customer Service Representative in Grapevine, Texas 76051. The role involves a variety of tasks within the customer service and insurance claims industry. The Customer Service Representative is expected to manage both inbound and outbound communication with clients, review work submitted for claims, and follow-up on unresolved customer inquiries. This position would train onsite for 2 weeks in Grapevine, TX 76051 and transition to fully remote after successful completion of training. Responsibilities: • Engage in front-line communication with clients to collect necessary documents. • Analyze and evaluate the compliance of submitted claims, forms, and photos. • Handle customer inquiries that require additional follow-up to achieve resolution. • Fulfill work orders through the timely and accurate evaluation of various data sources. • Attend client meetings and conference calls to discuss findings. • Participate in calibration sessions related to various products and service deliverables. • Utilize strong data entry skills to maintain accurate customer records. • Apply critical thinking skills to identify strengths and weaknesses of alternative solutions or approaches to problems. • Exhibit strong organizational skills in managing multiple tasks and meeting deadlines. • Show initiative in managing workload efficiently and represent the organization professionally. Requirements • Position: Customer Service Representative • No minimum years of experience required; however, prior experience in a similar role is considered a plus • Proficiency in executing call center operations, including managing high volume inbound and outbound calls • Knowledge of insurance claims handling, including processing and recording claim information • Strong data entry skills, with the ability to input and manage large volumes of data accurately and efficiently • Exceptional communication and interpersonal skills, with a customer-centric approach • Ability to multitask, prioritize, and manage time effectively • High school diploma or equivalent; higher degree from a recognized institution will be a plus • Willingness to work in shifts, including weekends and holidays, if required • Basic computer literacy and familiarity with CRM systems and practices. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .