Description We are offering a permanent employment opportunity for a Customer Service Representative in Columbus, Ohio. Working within the sales industry, you will be tasked with maintaining customer records, processing applications, and resolving queries. Your role will require you to work closely with various teams and clients to ensure smooth operation and customer satisfaction. Responsibilities: • Efficiently manage customer orders, including receiving, entering, and editing for accurate pricing and shipping costs. • Handle customer inquiries in a detail oriented manner, including those from irate customers. • Provide accurate and timely information to customers regarding order status and product knowledge. • Maintain and update the customer name and address database, and open new client accounts. • Communicate with customers regarding shipment delays or any information necessary to process orders. • Work closely with Sales Representatives, Drivers, Distribution and Service Managers to resolve issues and conflicts related to orders. • Solicit sales of additional products from clients to complete truck orders. • Process customer returns according to established procedures. • Collect customer feedback and report it to relevant management personnel. • Ensure all work conforms to safety rules and use appropriate safety equipment. Requirements • Proficient in answering inbound calls and handling customer inquiries • Prior experience in a call center customer service environment • Strong customer service skills, including the ability to resolve customer issues effectively • Accurate data entry skills with attention to detail • Proficiency in email correspondence, ensuring timely and detail oriented responses • Experience with both inbound and outbound calls • Proficiency in Microsoft Excel and Microsoft Word • Experience with order entry and order management • Ability to schedule appointments and manage calendars • Experience in coordinating logistics for product delivery and distribution • Understanding of logistics and distribution processes • Experience in logistics and distribution sector is a plus TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .