Description We are in the process of recruiting a Customer Service Representative for our non-profit organization. This role is based in Greenville, South Carolina, 29607, United States. This opportunity offers a contract to permanent employment opportunity. As a Customer Service Representative, you will play a crucial role in managing customer interactions, maintaining accurate customer records, and providing solutions to customer inquiries. Responsibilities: • Engage with customers to address various issues or requests related to their accounts • Handle mostly inbound calls, assisting customers with their account-related inquiries • Assist customers with new card activation and troubleshoot issues with existing cards • Utilize internal software to update customer account information accurately • Ensure customer satisfaction by providing timely and efficient service • Translate customer service interactions for Spanish-speaking customers when required • Add detailed notes to customer accounts following each interaction • Regularly monitor customer accounts and take necessary actions. Requirements • Must possess strong skills in Customer Service, demonstrating a proven track record of ensuring Customer Satisfaction • Proficiency in the Spanish Language is required, both written and spoken • Experience in Spanish Translation is desirable, particularly in a customer service context • Excellent interpersonal and communication skills to effectively liaise with diverse set of customers • Demonstrated ability to handle customer queries and complaints in a detail oriented manner • Strong problem-solving skills to provide effective solutions to customer issues • Demonstrated ability to work in a fast-paced environment, managing multiple tasks simultaneously • Experience working in the Non-Profit sector is a plus • Ability to work collaboratively in a team environment • High school diploma or equivalent is required; a degree in a relevant field is preferred. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .