Description & Requirements Smurfit Westrock (NYSE:SW) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a shared purpose: Innovate Boldly. Package Sustainably. Guided by our values of integrity, respect, accountability and excellence, we use leading science and technology to move fiber-based packaging forward.

Job Opportunity

The purpose of the Customer Service Representative – Prepress role is be a point of contact between our customers and internal departments to facilitate the timely creation and use of photopolymer printing plates for large format flexographic printing. 

 

What you will be doing:

Serve as advocate and point of contact between our customer and internal prepress department Order Intake and initiation of pricing, print card, and printing plate requests Define and translate customer instructions into Job Tracker databaseCollect and organize digital assets for use in pricing, graphic and production departmentsAccurate pricing of material, manufacturing and service costs required by customerControl point for data accuracy in the estimating systemCollect / Audit Customer and Press Specifications.Priortize and organize daily workloadEnsure all customers needs are met on a timely basisEstablish goals, track resultsTracking monthly financial results against budget / forecast for customers serviced Be accountable for internalizing plate spend of locations serviced Collaborate with Team Members and Management to develop creative corrective actions / solutions to customer issues or gaps in process to improve quality, lower cost and accelerate speed to market Perform / schedule audits and training on the use and maintenance of photo polymer printing platesAssure that on a daily basis all company standards and Customer Commitments are metWork Safely at all timesPerform other duties as assigned and assist where needed

 

What you need to succeed:

Must have High School Diploma and/or some college3-5 years customer service experienceExperience with Flexographic Printing or Corrugated manufacturing preferredMust be comfortable working on a MAC computer and be proficient with Microsoft OfficeExperience with Adobe Illustrator preferredMust have excellent oral and written communication skillsHave prior project management experiencePossess problem solving, analytical and time management skills and be able to prioritize workloadAbility to resolve conflicts and develop teamworkAbility to work independently… Self Starter

 

Why work for us:

Corporate culture based on integrity, respect, accountability, and excellence.Comprehensive training with numerous learning and development opportunitiesAn attractive salary reflecting skills, competencies, and potential.Benefits and pension, with up to 7% company match, from the first day of hireA career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work.

As part of our commitment to accessibility for all persons with disabilities, we will, upon request from the applicant, provide accommodation during the recruitment process to ensure equal access to applicants with disabilities.  Please let us know your needs and we will consult with you to ensure suitable accommodation is provided. 

Candidates are required to undergo a drug screening after receiving a conditional job offer, but before starting employment.