Description We are offering a Contract to permanent employment opportunity for a well-established company in Elk Grove Village, Illinois. The role is for a Customer Service Representative, where the primary duties include managing customer interactions, processing service orders, and ensuring overall customer satisfaction. Responsibilities: • Communicate effectively with customers, resolving disputes and addressing service issues in a manner that fosters goodwill. • Utilize your skills in Microsoft Word and Excel to record customer information, track service changes, and manage email correspondence. • Collaborate with multiple departments to ensure comprehensive customer service and address any service failures. • Utilize your data entry skills to accurately process customer orders, changes in service, and discontinuance orders. • Proactively solicit sales of new or additional services to customers through inbound and outbound calls. • Ensure accurate billing by managing customer credit applications and maintaining up-to-date customer credit records. • Take payments, prepare bank deposits, and manage general office tasks as required. • Deliver cost-effective, environmentally sound solutions to service issues, promoting a positive image of the industry. • Use your bilingual skills to engage both English and Spanish speaking customers, if applicable. • Schedule appointments and manage customer service schedules to ensure efficient operations. Requirements • Bilingual in SPANISH is a strong preference. • Ability to handle and effectively respond to inbound calls • Previous experience working in a call center environment • Excellent customer service skills, with a customer-focused attitude • Proficiency in data entry tasks, with a high level of accuracy • Ability to manage email correspondence in a detail-oriented manner • Experience handling both inbound and outbound calls • Proficient in Microsoft Excel and Microsoft Word • Experience with order entry, ensuring all details are correct and up-to-date • Ability to schedule appointments accurately and efficiently. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .