Description Customer Service Representative position available via Robert Half Robert Half is working with a fast-growing fintech client seeking a dynamic and empathetic Customer Service Representative to join their team. In this role, you’ll support customers in navigating the company’s innovative financial technology platform and play a key part in ensuring their satisfaction and success. If you thrive in a fast-paced, tech-driven environment and are eager to help customers solve problems, we’d love to hear from you! Job Description As the Customer Service Representative, you will: + Provide timely and professional support to customers via email, phone, and chat. + Resolve customer inquiries, issues, and escalations related to products and services. + Educate customers on the fintech platform’s features and functionality to empower them to use the technology confidently. + Collaborate with internal teams (Product, Operations, and Technical Support) to resolve complex customer issues and share feedback for continuous improvement. + Track and log interactions in the company’s CRM platform to maintain accurate customer records. + Identify patterns in customer feedback and proactively suggest ways to enhance the customer experience. Please apply with your resume via Robert Half Requirements Qualifications Required skills: + 1-2+ years of experience in customer service, client support, or a related role (fintech or tech-related experience is a plus!). + Exceptional communication skills, both verbal and written. + Strong problem-solving abilities and a customer-first mindset. + Ability to multitask and handle inquiries across channels (phone, email, chat) quickly and efficiently. + Familiarity with CRM tools (such as Salesforce, Zendesk, or HubSpot). + Tech-savvy with the ability to learn new software and systems quickly. Preferred skills: + Experience in a fast-paced startup or tech-driven environment. + Knowledge of financial concepts or services is a plus (though not required). Please apply with your resume via Robert Half TalentMatch® ­Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .