Description We are seeking a dedicated Customer Service Representative to be a part of our team in the Import/Export industry, based in Wilmington, North Carolina. As a Customer Service Representative, you'll be immersed in a role that revolves around managing customer interactions, data entry tasks, and logistics operations. This role offers a long term contract employment opportunity. Responsibilities: • Interact with customers to handle complaints, process orders, and provide information about our products and services • Use computer systems to record customer details and process transactions • Operate basic office equipment as part of daily tasks • Utilize Microsoft Office suite to maintain and update customer records • Handle logistics-related tasks and take necessary actions based on customer accounts status • Train and adapt to the specific requirements of working within the logistics domain of the Import/Export industry • Provide exceptional customer service, ensuring customer satisfaction and maintaining our company's reputation for excellent service • Ensure accurate and efficient data entry, updating customer credit applications and records accordingly. Requirements • Proficiency in using basic office equipment such as printers, fax machines, and scanners • Demonstrated ability in basic office skills, including filing, scheduling, and correspondence • Exceptional customer service skills, with a focus on resolving customer queries and complaints efficiently • Proven experience in computer data entry, with a strong emphasis on accuracy and speed • Familiarity with Microsoft Office Suite, including Word, Excel, and PowerPoint • Knowledge of import/export industry, with an understanding of its regulations and procedures • Ability to communicate effectively both verbally and in writing • Strong organizational skills and the ability to handle multiple tasks simultaneously • Ability to work well under pressure and meet tight deadlines • Willingness to work in a team environment as well as independently when required • High school diploma or equivalent; a degree in a related field is a plus • Previous experience in a customer service role, preferably in the import/export industry, is highly desirable TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .