Description Robert Half is partnering with a highly respected and rapidly growing company located in North County, CA, to find a motivated and dedicated Customer Service Representative who excels in delivering exceptional client experiences. This is a fantastic opportunity for someone who thrives in a team-oriented environment and is eager to build or grow their career with an organization that values its employees as much as its customers. The ideal candidate is someone with outstanding communication skills, a proactive mindset, and the ability to think critically when solving customer concerns. If you’re passionate about helping others, love tackling challenges, and want to work with an organization committed to excellence, we encourage you to apply today! Key Responsibilities: Customer Interaction and Communication: + Provide a high level of customer service by addressing inquiries via phone, email, and chat channels in a timely and professional manner. + Handle a high volume of customer interactions with professionalism and accuracy, ensuring all questions, concerns, and issues are resolved quickly and effectively. + Handle escalated customer situations calmly and professionally, seeking appropriate resolutions or forwarding them to the designated department when necessary. + Act as the first line of support for inbound calls, ensuring all customers receive accurate information about company products, services, and policies. Order and Account Management: + Assist customers with placing, modifying, or canceling orders, as well as processing returns and exchanges. + Update customer records in the company database with detailed notes regarding customer interactions. + Track and manage orders, shipments, and account statuses, ensuring any discrepancies are addressed immediately. Documentation and Reporting: + Document all customer interactions thoroughly in the customer relationship management (CRM) system, ensuring accurate records are maintained for team collaboration and follow-up. + Analyze customer issues and escalate recurring patterns to management while providing suggestions for improvement based on customer feedback. + Run periodic reports on customer interactions, purchase history, and resolution efficiency to aid the team in making informed business decisions. Requirements + At least 1-2 years of customer service experience, ideally in a fast-paced and high-volume environment. + Proficiency with customer service management tools, CRM software (e.g., Salesforce, HubSpot), and Microsoft Office Suite (Excel, Word, Outlook). + Basic understanding of ERP systems or customer order tracking tools is a plus. + Outstanding verbal and written communication skills, with a strong ability to adapt tone and style to match a variety of customer personalities and needs. + Problem-solving mindset, with excellent multitasking and organizational abilities to prioritize competing demands. + A team player attitude with the confidence to work independently and make decisions effectively when needed. + Highly empathetic and customer-focused, with a genuine passion for helping people and building relationships. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .