Description We are offering an exciting contract to permanent employment opportunity for a Customer Service Representative in the manufacturing industry, based in Lombard, Illinois. You will be a key player in our team, handling a variety of tasks related to customer service, data entry, and overall customer support. Responsibilities: • Efficiently handle incoming calls, ensuring professionalism and courteous communication. • Proactively research and resolve customer inquiries related to our products and services. • Regularly update our RedCheck system with detailed comments regarding customer interactions. • Promptly escalate complex issues to the Team Lead for further assistance. • Assist customers with credit card transactions for violation payments. • Regularly check work emails and stay updated with company communications. • Perform additional duties as assigned to support the team and improve customer service. • Accurately process and record customer data, maintaining the highest level of data integrity. • Utilize Microsoft Excel and Word for data entry and order processing tasks. • Schedule appointments as per customer requirements, ensuring a seamless customer experience. The salary range for this position is 18.50 to 18.75. Benefits available to contract/temporary professionals, include medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. Requirements • Proficiency in answering inbound calls, providing accurate information and resolving customer issues efficiently. • Proven experience in a call center customer service environment, demonstrating exceptional communication and problem-solving skills. • Excellent customer service abilities, with a dedication to providing outstanding support and maintaining customer satisfaction. • Solid data entry skills, with a high level of accuracy and attention to detail. • Ability to handle email correspondence professionally, responding to customer inquiries and complaints promptly. • Experience with both inbound and outbound calls, ensuring all customer interactions are logged and followed up on. • Proficient in Microsoft Excel, with the ability to create spreadsheets, input data, and perform basic computations. • Proficiency in Microsoft Word, with the ability to create, edit, and format documents effectively. • Experience in order entry, ensuring all customer orders are processed accurately and in a timely manner. • Ability to schedule appointments effectively, managing customer expectations and company resources efficiently. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .