Customer Service Representative Monday-Friday 8am-5pm Description + Ensure knowledge of company's products and services, compliance with policies, procedures, and regulations. + Meet productivity and scheduling standards, maintain confidentiality, and achieve performance standards. + Serve as a Contact Center orientation trainer. + Efficiently identify and resolve customer problems, gather and analyze information, and develop solutions. + Manage difficult customer situations, respond promptly to needs, and educate clients on products/services. + Demonstrate accuracy, thoroughness, and excellent listening skills. + Establish collaborative customer relationships and aim for First Call Resolution. + Provide support for technical products and services, troubleshoot online access issues, and have knowledge of computer, mobile app, and bill pay systems. + Proficiency in debit and credit card systems + Make outbound calls efficiently and document results as instructed. Skills customer service, computer skills, administration, call center, Support, Customer support Experience Level Entry Level Pay and Benefits The pay range for this position is $17.00 - $17.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Lancaster,NY. Application Deadline This position is anticipated to close on Mar 25, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.