Customer Service Representative
Purpose and Scope/General Summary: We are looking for a Customer Service Representative for our Prepared Foods Business Unit that will process all orders received on a daily basis for accounts that are assigned to this position. The Customer Service Representative is also responsible for coordinating the processing of the customer order with Production Planning, Warehouse Personal, Transportation, Sales, and the customer. This position is based out of our Corporate Office in Greeley, Colorado.
Responsibilities:
Order entry for designated Sales RepresentativeAct as a liaison between sales, customer and internal teamsAssist with invoice adjustments, credit, and billing questionsConfirm order acknowledgement in a timely manner with customers and internal teams.Maintain a weekly order/shipping schedule per customerBecome familiar with customers’ needs and act as their designated support personEnter credits and deductions into internal CRMsAssist with reporting for Sales Rep teamsOther duties as assigned
Qualifications:
1-2 years of customer service experience strongly preferredOutstanding customer service skillsProfessional telephone, email and interpersonal skillsHas strong attention to detail.Maintain a positive attitude while dealing with multiple tasksGeneral working knowledge of SAP, Microsoft Excel, and Microsoft OutlookCan perform the functions of the job with or without a reasonable accommodation
The applicant who fills this position will be eligible for the following compensation and benefits:
Benefits: Vision, Medical, and Dental coverage begin after 60 days of employment;Paid Time Off: sick leave, vacation, and 6 company observed holidays;401(k): company match begins after the first year of service and follows the company vesting schedule; Base salary range of $19-21/hr Career Development: Our company is dedicated to supporting professional growth by offering continuous learning opportunities and a focus on career growth through various learning and development programs.
For individuals assigned and/or hired to work in states where it is required by law to include a reasonable estimate of the compensation for any given position, compensation ranges are specific to those states and takes into account various factors that are considered in making compensation decisions, including but not limited to a candidate’s relevant experience, qualifications, skills, competencies, and proficiencies for the role.
This position does not have an application deadline. We will continue to recruit until the position has been filled.
The Company is dedicated to ensuring a safe and secure environment for our team members and visitors. To assist in achieving that goal, we conduct drug, alcohol, and background checks for all new team members post-offer and prior to the start of employment. The Immigration Reform and Control Act requires that verification of employment eligibility be documented for all new employees by the end of the third day of work.
About us: JBS USA is a leading global provider of diversified, high-quality food products, including a portfolio of well-recognized brands and innovative, easy-to-use food solutions. We process, prepare, package and deliver fresh and value-added premium meat, poultry and retail-ready food products for customers in approximately 100 countries on six continents. We are also the majority shareholder of Pilgrim’s, the largest poultry company in North America. JBS USA employs more than 100,000 team members, and our corporate office is located in beautiful Greeley, Colorado, where our 1,200 team members onsite enjoy more than 300 days of sunshine a year.
Our mission: To be the best in all that we do, completely focused on our business, ensuring the best products and services to our customers, a relationship of trust with our suppliers, profitability for our shareholders and the opportunity of a better future for all of our team members.
Our core values are: Availability, Determination, Discipline, Humility, Ownership, Simplicity, Sincerity
EOE, including disability/vets
Unsolicited Assistance: JBS and its companies do not accept unsolicited assistance from any recruitment vendors for any of our open jobs. All resumes or candidate profiles submitted by recruitment vendors or headhunters to any employee at JBS and its companies or via the applicant tracking system, in any form without a valid written request and search agreement previously approved by HR, will be solely owned by JBS and its companies. No fees will be paid should the candidate be hired by JBS and its companies because of an unsolicited referral.