**Position Title** : Customer Service Representative 1 **Location** : Bothell, WA **Hourly Pay Rate** : $24.00 - $26.00 per hour (Final offer will be based on experience and interview outcome) **Assignment Length** : 90 Days (Potential to convert to Full-Time) **Placement Type** : Contract (Potential to Convert to Full-Time) **Schedule/Remote Flexibility** : Hybrid/Remote + **In-Office** : Required for training and onboarding + **Remote** : Thursday and Friday **Work Hours** : 8:00 AM - 4:30 PM **Hours per Week** : 40 hours **Purpose/Mission of the Team** **:** Join a dynamic, engaged, and supportive team that prides itself on delivering world-class service to internal teams and external airline customers across the globe. You will be part of a fast-paced environment with a variety of tasks that ensure no day is the same, where teamwork and collaboration are paramount. The role offers opportunities for upward mobility with the potential for a full-time position after the contract period. **Job Responsibilities** **:** **Order Fulfillment:** + Receive and process customer purchase orders through manual entry, EDI transmissions, and customer-owned systems/supplier portals. + Enter PGA requirements to secure parts demand before customer purchase orders are received, protecting lead times. + Manage spares and service parts ordering, including coordinating certification requirements with customers as needed. + Monitor and provide status updates on customer equipment orders and deliveries, working with third-party suppliers and customers. + Expedite orders through PAC’s Supply Chain to meet customer and field requirements in line with contractual and service level agreements. + Maintain transaction data in PAC’s system per SOX and internal compliance requirements. + Coordinate deliveries with Customs group and third-party suppliers to ensure timely delivery of customer orders. + Analyze and resolve customer account discrepancies, collaborating with customers and accounting teams. **Planning/Supplier Management:** + Communicate material requirements to PAC Planning, Procurement, and Distribution Center groups to sustain inventory levels supporting internal and external deliveries. + Identify, negotiate, and resolve conflicts between stakeholders (PMO, Sales Forecasting, and Inventory Management). + Manage customer purchase orders to avoid impact on hardware/software deliverables and on-time delivery trends. **Contract Compliance:** + Audit and maintain customer profiles, Freight Directives, and ensure commercial terms are accurate to avoid delays in deliveries and collections. + Track and issue customer incentives, credits, and concessions as required by contract. + Support internal/external audits by providing documentation for 3-way match requirements. **Finance/Credit Support:** + Apply customer-specific price lists during demand scheduling to ensure billing accuracy. + Provide Finance support with AR collections and take actions to ensure customer account statuses meet contract requirements. + Troubleshoot product rejections, conformity issues, incorrect shipments, and QA documentation. **Requirements** **:** **Education** : + High School Diploma or equivalent required. **Experience** : + Minimum 4 years of work experience in a customer service and supply chain environment. + Minimum 2 years of work experience in the aerospace or electronics industry preferred. + Experience in in-flight entertainment is a plus. **Skills** : + Strong communication skills and ability to interact with a diverse, multi-level organization and a global customer base. + Proficient in using software packages (Windows, Excel, Word, PowerPoint), with advanced Excel and Access knowledge. + Experience with ERP systems such as Oracle is preferred. + Ability to work independently with minimal supervision and make decisions as required. + Ability to manage multiple tasks efficiently and prioritize work. + Problem-solving mindset, capable of resolving conflicts and filtering conflicting agendas. **Additional Qualifications** : + Creative problem solver, organized, and detail-oriented. + Ability to understand and interpret technical and contractual language. + Ability to travel to customer sites as required. **Why Join Our Team?** + Be part of an engaged and supportive team that values world-class service. + Opportunity for career growth and the potential to convert to a full-time position. + Work in a dynamic, fast-paced environment with variety in tasks. **Pay Details:** $24.00 to $26.00 per hour Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: + The California Fair Chance Act + Los Angeles City Fair Chance Ordinance + Los Angeles County Fair Chance Ordinance for Employers + San Francisco Fair Chance Ordinance