Job Title: Customer Service Representative Location: Canton, MA Schedule: Monday–Friday, Standard Business Hours Pay Rate: $28–$29/hour Employment Type: Temp-to-Perm (or Long-Term Temp if Necessary) Job Overview: We are looking for a Customer Service Representative to join our team in Canton, MA. This role involves providing top-notch customer support, managing order entry, and ensuring seamless communication with clients. The position is temp-to-perm, with the potential for long-term temporary employment if needed. Key Responsibilities: + Process and enter customer orders accurately and efficiently + Respond to customer inquiries via phone and email with professionalism and urgency + Troubleshoot and resolve order issues, shipping concerns, and product inquiries + Maintain and update customer records in SAP (training available if needed) + Coordinate with internal teams to ensure timely order fulfillment + Provide exceptional service to maintain and grow customer relationships Qualifications: + Prior experience in customer service, order entry, or a related role + Familiarity with SAP is a plus, but training will be provided + Strong communication and problem-solving skills + Ability to multitask and work in a fast-paced environment + Proficiency in Microsoft Office Suite (Word, Excel, Outlook) Ref: #558-Scientific Ref: #561-Joule Staffing - Parsippany System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.