Job Title: Customer Service Representative Location: Collegeville, PA, Memphis, TN, Lake Forest, IL Type: Contract Overview Joule is hiring a Customer Service Representative with at least two years of remote experience. This hybrid role requires strong communication, multitasking, and problem-solving skills, along with proficiency in Microsoft Office (SAP preferred). Onsite work is required 2.5 days per week, including every Tuesday, to in either Collegeville, PA; Memphis, TN; or Lake Forest, IL. Apply today to join our dynamic team! Responsibilities + Manage customer orders and inquiries by serving as the initial point of contact for customer telephone calls, consistent with product or brand specific requirements. + Remain available to answer incoming calls at a rate consistent with metrics set by customer service management team. + Support the logistical complexities by handling customer calls and email interactions + Partnering with Quality and the transportation team on any temperature deviations or delivery issues. + Assist customers as they make credit card payments and issue resolution. + Maintain a detailed working knowledge of client policies, SOPs, and standard business processes and product-specific order handling guidelines. + Interact with customers in a professional, diplomatic, and empathetic manner about inquires or collections. Requirements + At least a High school diploma/Equivalent + Minimum Years 2 years CS experience in a remote setting. + Previous remote and or hybrid customer service experience + Must be located within reasonable commuting distance to one of the three sites. Benefits System One offers eligible employees health and welfare benefits coverage options, including medical, dental, vision, spending accounts, life insurance, voluntary plans, and participation in a 401(k) plan. Ref: #568-Clinical System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.